⛟ What is your delivery policy?
For all deliveries outside of South Australia, Floorsafe Australia uses TNT, Toll Global, and Australia Post as our third-party couriers. You will be notified by email, and a tracking link will be provided as soon as our courier picks up your parcel from the store. Delivery times will vary depending on the destination of the parcel.
We cannot advise you of the exact day and time of the delivery. Floorsafe Australia's production team works swiftly to ensure your order is dispatched to meet any requested delivery deadlines. Unfortunately, on rare occasions, despite our best efforts, we are unable to control our delivery partners' schedules or unexpected delays in their operations. Therefore, we recommend contacting the courier for a better estimation of the delivery time.
Note: Special order items (such as RMN) take a minimum of 10 working days to manufacture prior to shipping. A preferred date / time of delivery is not available for parcel deliveries.
$ How much does delivery cost?
- Shipping costs are calculated at checkout based on your postcode, weight and size of your delivery.
- If your order is under 20kg and/or under 1m, you can select Australia Post Standard or Express shipping. Costs are advised at checkout.
- For urgent orders, please contact us for a TNT Overnight Express freight Price.
☚ Returns
Floorsafe Australia guarantees 100% satisfaction on every order. If you wish to return or exchange an item, we will gladly provide a replacement or credit note to your account. Please note:
- There is a 20% restocking fee for custom-made/cut goods (to be determined by the Supplier in its sole discretion) or items returned after 30 days.
- For a refund, goods must be returned in their original packaging and in resalable condition, excluding our restocking fee and original freight.
- call us on 1300 717 769 within 30 days of your original order for fast, friendly assistance
- Goods are to be returned by the customer at their own cost.
⛣ How long will my delivery take?
- For items shipped with TNT and Toll Global, same-day dispatch is available for in-stock products ordered before 2pm*
- For items shipped with Australia Post same-day dispatch is available for in-stock products ordered before 12.30pm*
Metropolitan Areas
Adelaide and Melbourne: 1-2 Days
Sydney, ACT and Brisbane: 2-4 Days
Perth: 4-5 Days
Tasmania: 4-5 Days
Darwin: 5-6 Days
Regional Areas
Northern Territory: 6-10 Days
Queensland, New South Wales, Victoria, South Australia, Western Australia and Tasmania: 3-7 Days
For remote areas, please contact us for an accurate delivery time frame.
Please note: Standard Australia Post delivery times may vary
*Excludes custom cut stair nosing and orders weighing over 50kgs